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At SKYNISH, we are committed to ensuring you are satisfied with your purchase. If your order arrives with damage or is incorrect, we are here to assist you promptly. Please carefully review this policy, which outlines the steps for submitting a claim, processing returns, and the resolutions available.
We accept returns and provide replacements under the following circumstances:
To initiate a claim for either of these situations, please submit your request within 2 days of delivery. Ensure you provide clear photo or video evidence of the parcel’s condition and contents. Claims submitted after this window cannot be processed.
To qualify for a return or replacement (unless the item was damaged or incorrect and needs further investigation):
Note: For damaged or incorrect items, returns will be accepted even if the packaging has been opened, provided you submitted photo/video proof within the 2-day timeframe.
To start a return or replacement request, contact us within 2 days of delivery through any of the following:
When reaching out, please provide:
Once we receive your claim, our team will review the details and respond with a Return Authorization, including:
Please ensure the item is packed securely, include the original invoice, and keep your return tracking number until the return process is fully completed.
Customers are responsible for arranging and covering the costs of returning items unless the return is due to an error on SKYNISH’s part (damaged or incorrect delivery). In those instances, we will provide guidance and typically cover reasonable return shipping costs or provide a prepaid return label.
Always use a tracked shipping method and retain the tracking information until your return is confirmed as delivered to our warehouse.
Upon receipt of the returned item at our warehouse, our Quality Assurance team will conduct an inspection.
Replacements will be shipped within 7 to 21 days, depending on stock availability and shipping logistics, and you will be notified of the shipment details.
Coupons issued as a resolution are valid for 6 months from their issue date.
We regret that we cannot accept returns or provide replacements for:
If you refuse delivery or request parcel intercepts without prior contact, we may classify the package as a return; in such cases, shipping and handling charges may be deducted from any credit or coupon issued.
We maintain the right to refuse returns that appear to be fraudulent or inconsistent with our policy. Frequent misuse of return rights may lead to account restrictions.
SKYNISH reserves the right to amend this Return & Refund Policy periodically. The current version will always be posted on this page, with the date of the last update indicated at the top.
